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At SAFFANA, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product. To proceed with the return or refund contact us at: Email us at firstname.lastname@example.org or you can call us on +92 321 1994669 Monday to Saturday-10:00am to 6:00pm (Pakistan Standard Time) Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.