How can I make purchases from Saffana?

Go to www.saffana.pk , browse through our wide range of products, find what you’re looking for, add them to cart, checkout and your product will be delivered to your doorstep.

Do I need an account to place an order?
You do not need an account to place an order. However, we highly encourage you to create an account as that will allow you to track your order at any time and also enhance your checkout experience, so you don’t have to fill out your information every-time.
 
How will I know that you have received my order?

We will send you a confirmation email once you have placed an order. Alternatively, you can also view it under my ‘My Orders’ on your account’s dashboard.

Can I Canel my order?

You can canel your order until you have not recieved a confirmation call/email from our customer care team.

What should I do if the item I want to purchase is out of stock?

Sometimes items may run out of stock or maybe discontinued, you may add that product to your wish list, and you’ll be notified once the item is back in stock.

Is my information kept private?
 
We assure that your information is kept private and confidential. Your information will not be shared to a third party without your consent.
 
How should I choose my size?
 
We understand that sizes vary between brands. To cater for that we have provided each designer’s size chart on every product page.
 
What payment methods does Saffana accept?
 
We accept all major cards including but not limited to: Visa, Mastercard, American Express, etc.
We also accept Cash on delivery.
 
Is it safe to use my card Online?
 
All payments are processed through a secure checkout system and your details will be securely transmitted end to end via SSL encryption.
 
How can I contact Saffana?

If you have any questions or problems, please contact our customer services team at customercare@saffana.pk. Our team will get back to you as soon as possible.